FAQ

We currently have a pop-up store located at Galeries de la Capitale in Quebec City. Our store is on the 2nd level of Galeries de la Capitale, near La Baie store and Porte A. This store is open from Monday to Sunday, according to the opening hours of the Galeries de la Capitale mall. Feel free to contact the store at 514-274-2323 for any questions.

Additionally, we sometimes organize events and surprise sales, so follow us on Facebook and subscribe to our newsletter to stay informed about upcoming events.

Our customer service team is always available to help you shop. Feel free to write to us directly on Messenger via our Facebook page or by email at client@boutiqueksl.com. Our team will be pleased to offer you personalized advice.

To subscribe to our newsletter, simply fill out the form available on our website. Sometimes, the newsletter might be delivered to your spam folder, so please check this folder. If this is the case, add info@boutiqueksl.com to your contacts to prevent our newsletters from being marked as spam.

Absolutely, changed your mind? No worries! Our refund policy allows you to initiate a return within 14 days from the order date, for any item that is unworn, unwashed, and in its original condition with its tag. Please consult the details of our return policy to verify the eligibility of your order for a refund.

To make an exchange, you first need to request a refund, and then place a new order on our website. Refer to our refund policy for all the details concerning this procedure.

Once your order is shipped, we will send you an email with the tracking number. Use the link in the email to follow your package. For more information, contact our customer service.

After processing your order, delivery times are generally 2 to 10 business days. To optimize the delivery process, we select the most suitable carrier based on your location and several operational factors. Please note that delivery times are not guaranteed. However, if you have not received your package within 10 days after your purchase, please contact our customer service.

Due to operational factors, please note that your order may be delivered in two separate shipments. If you have not received all the items from your order 10 days after your purchase, please contact us.

Yes, we ship to Canada, the United States, and internationally. Please consult our shipping policy for all details on rates.

If you've just placed your order and realize there's a mistake, please contact our customer service as soon as possible. They will guide you on what to do next.

Firstly, we suggest visiting our page dedicated to explaining the rewards program. If you don't find the answer there, feel free to contact our customer service by providing your order number and email to facilitate support.

Please note that there may be a delay of a few days for points to be added to your account following an order.